Effective date: 01 April 2026. Last updated: 01 June 2026

1. Introduction

Raymond Pacific (“we,” “us,” “our”) is committed to protecting the privacy of visitors to raymondpacific.com and clients of our bespoke tailoring services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

This policy is prepared with reference to Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).

2. Who We Are

Raymond Pacific is a bespoke tailoring business operating from:

[Business address, Hong Kong]

For any privacy-related question or request, contact us at:

Email: [privacy@raymondpacific.com] Phone / WhatsApp: [+852 XXXX XXXX]

3. Personal Data We Collect

Identity & Contact Data Name, email address, phone number, WhatsApp contact, and (if provided) postal address.

Consultation & Measurement Data Body measurements, fit preferences, garment specifications, fabric and style selections, and notes taken during consultations and fittings.

Appointment & Booking Data Preferred appointment dates/times, occasion type, and any details you provide in the booking form.

Payment Data We do not store full payment card details. Payments are processed by third-party payment processors (e.g. [Stripe / PayMe / bank transfer provider]), who handle card data under their own security and privacy standards.

Website Usage Data IP address, browser type, device information, pages visited, and referral source, collected via cookies and analytics tools (see Section 9).

Marketing Preferences Whether you have opted in to receive promotional communications from us.

Photographs (where applicable) With your consent, we may photograph fittings or finished garments for our internal records or, separately, for marketing/portfolio use — these are treated as distinct purposes and each requires its own consent (see Section 10).

4. How We Collect Personal Data

• Directly from you: consultation forms, booking forms, in-person fittings, phone, email, and WhatsApp conversations.
• Automatically: through cookies and analytics when you browse our website.
• From third parties: payment confirmation data from our payment processor.

5. Purposes for Which We Use Your Data

We collect and use personal data to:

1. Provide bespoke tailoring services, including taking measurements, drafting patterns, and managing fittings.
2. Schedule and manage appointments and consultations.
3. Process payments and issue invoices/receipts.
4. Communicate with you about your order, appointment, or enquiry.
5. Maintain client records for future orders and alterations.
6. Send marketing communications, but only where you have given explicit consent (see Section 10).
7. Improve our website and services through aggregated, anonymized usage analysis.
8. Comply with legal and accounting obligations.

We do not use your measurement or fitting data for any purpose beyond producing your garments and maintaining your client record, unless you separately consent (e.g., to feature your look in marketing).

6. Data Protection Principles

We handle personal data in accordance with the six Data Protection Principles (DPPs) under the PDPO:

• DPP1 (Purpose & Manner of Collection): Data is collected fairly, lawfully, and only to the extent necessary for the stated purposes.
• DPP2 (Accuracy & Retention): We take reasonable steps to keep data accurate and do not retain it longer than necessary (see Section 8).
• DPP3 (Use): Data is used only for the purpose for which it was collected, or a directly related purpose, unless you consent otherwise.
• DPP4 (Security): We apply appropriate security safeguards against unauthorized access, loss, or misuse.
• DPP5 (Openness): This policy sets out our data practices clearly and is available on our website.
• DPP6 (Access & Correction): You may request access to, or correction of, your personal data (see Section 11).

7. Disclosure to Third Parties

We may share personal data with:

• Payment processors — to process transactions.
• Website hosting / IT service providers — to operate raymondpacific.com securely.
• Email/CRM or booking software providers — to manage client communications and appointments.
• Delivery/courier services — if garments are shipped rather than collected in person.
• Professional advisors (accountants, lawyers) — where necessary for legitimate business purposes.
• Legal or regulatory authorities — where required by law.

We do not sell personal data to third parties.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Client measurement and order records: retained for [X years] after your last order, to support future alterations and repeat orders.
• Booking enquiries that did not proceed: retained for [X months], then deleted.
• Financial records: retained as required by Hong Kong tax and accounting law (typically 7 years).
• Marketing consent records: retained until you withdraw consent.

9. Cookies & Website Analytics

Our website uses cookies and similar technologies to:

• Enable core site functionality (e.g., booking forms).
• Understand how visitors use the site, via analytics tools such as [Google Analytics].

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality (e.g., the booking form).

(Note: if you use Google Analytics, Meta Pixel, or similar tracking, add a cookie consent banner and list each specific tool/vendor here — this section should name your actual tools before publishing.)

10. Direct Marketing

Under Part 6A of the PDPO, we will only use your personal data for direct marketing (e.g., newsletters, promotions, style updates) if you have given explicit, opt-in consent.

You may opt out of direct marketing at any time by:

• Clicking “unsubscribe” in any marketing email, or
• Contacting us at [privacy@raymondpacific.com] / [WhatsApp number]

We will stop using your data for direct marketing purposes promptly upon request, free of charge.

11. Your Rights — Access & Correction

Under the PDPO, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate personal data.

To make a request, contact us at [privacy@raymondpacific.com]. We may charge a reasonable fee to cover the cost of complying with an access request, as permitted under the PDPO, and will respond within 40 days as required by law.

12. Data Transfers Outside Hong Kong

If any of our service providers (e.g., website hosting, email/CRM tools) store or process data outside Hong Kong, we take reasonable steps to ensure your data continues to receive a comparable standard of protection.

(Note: name the actual jurisdictions here once your hosting/CRM stack is finalized — this matters for compliance if you use non-HK-based tools like many US cloud services.)

13. Data Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including secure website hosting, restricted access to client records, and secure handling of payment data via our payment processor.

No method of transmission or storage is 100% secure; we cannot guarantee absolute security but are committed to promptly addressing any data incident in accordance with our legal obligations.

14. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 without parental/guardian involvement (e.g., for a young groomsman’s fitting arranged by a parent).

15. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Material changes will be communicated via the website or, where appropriate, directly to clients.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Raymond Pacific [Email address] [Phone / WhatsApp] [Business address, Hong Kong]

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD) — www.pcpd.org.hk.